SERVICE WRITER

Parts for Trucks, Inc. is Atlantic Canada’s leading distributor of heavy duty truck and trailer parts, operating 15 sales outlets and 4 service centres throughout the region. We supply parts, truck-mounted equipment and repair service to customers across all areas of the trucking industry. We have an opening for a Service Writer (evening shift) at our Moncton service centre.


Responsibilities Include:

  • Greet customers and respond to inquiries both in person and over the phone.
  • Obtain details of vehicle repair needs, schedule appointments, and initiate bookings for routine maintenance.
  • Prepare work orders on computerized system, record details on completed jobs, and follow-up on outstanding items. File and maintain accurate shop records.
  • Interact with customers, technicians, foremen and the Service Manager to verify work order details and provide updates.
  • Hours of work are Monday to Friday, 4:00 p.m. – Midnight.
Qualifications:

  • Completion of Grade 12, plus one to two years of experience in a similar position, and/or completion of an appropriate Service Writer training program.
  • Strong customer service and communication skills required for frequent interaction between customers, parts staff and a team of technicians.
  • French-speaking ability would be a definite asset.
  • Organized, with attention to detail and efficient record-keeping skills.
  • Basic computer skills (MS Office, E-mail, and Internet) required; experience with computerized business systems preferred.
  • Knowledge of the automotive or heavy-duty truck/trailer service industry preferred, or an interest in understanding basic components in relation to the provision of repair and maintenance services.
Parts for Trucks, Inc. offers a competitive compensation plan, including group benefits and a registered pension plan. If you are interested in joining our company, apply in writing with a resume and covering letter to:

Parts for Trucks, Inc.
Mark Bowser, Service Manager
387 DesBrisay Avenue
Moncton, NB E1E 0J2
Phone: 506-858-5950
mbowser@partsfortrucks.com

We thank all applicants for their interest. Only those selected for interview will be contacted.